Android phone users may see a screen appear on their phone asking for SMS access. Before the phone allows the phone book to download, it will show a secondary screen asking for your permission. Sync will then complete the download in about a minute or so.Wait for the screen that says “Download Complete.” Now, everything should be working better with your My Ford Touch system.On the right side of the screen, touch the Delete tab. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Completely power down your phone for at least a minute. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).
Tap the Sync tab, your phone will either ask you to enter the PIN number from your console screen, or, with the latest My Ford Touch software, the Sync system will automatically send the 6-digit number to your phone.
Often the system can get out of phase and cause connection problems.
Here’s what you can do to set things back to normal…
It tries to let the onboard computer receive and send commands between the voice system to the various “departments” (such as phone, media, navigation, climate, Sirius and so on).
Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot.